Return Policy (Effective Date October 2012; Revised April 2014)
What is the Macanoco and Co. return and/or exchange policy?
If you are not happy, we are not happy. We have a Satisfaction Guarantee on any product(s) marked as non-returnable. Exclusions may apply.
Macanoco and Co. will accept un-worn and un-altered product(s) with original tags attached (New) and/or unopened original packaging (New) and a sales receipt for return within 14 days of receipt of product or purchase date (in-store) at our store or online, we will gladly issue a store credit* or product exchange, less the actual shipping and handling costs.
*While we will do our best to not charge any restocking fees, we do require a 15% restock fee on the return of all bedding sets, strollers, high chairs, prams, and furniture.
Any product(s) purchased during a free shipping offer or on promotion, we will have the actual cost of shipping and handling fees or promotion discount subtracted from the store credit.
We regret that we cannot accept returns or exchanges on bespoke/custom orders, special orders, tailored, special occasion outfits, 50% off or more, Final Sale, undergarments/lingerie, swimwear or personalized product(s). No exceptions will be made.
Macanoco and Co. reserves the right to refuse any return or exchange that does not meet the aforementioned requirements.
A Store Credit never expires and can be utilized at any time. You must present Store Credit receipt or online code at time of redemption.
How do I exchange a product(s) for another product(s) or Store Credit?
Contact our Customer Service Department and include the reason for exchange and pictures. Our team will review and issue a return number (RMA number). Product(s) must be received at our warehouse within 10 days of receiving your RMA number. The product(s) must be in the original packaging with all tags attached and come from a non-smoking environment. Please include a copy of the invoice sent to you at time of purchase.
Product must be returned to:
Macanoco and Co.
2344 Ponce de Leon Blvd.
Coral Gables, FL 33134
My order arrived damaged, what do I do?
If you receive an item that arrived damaged during domestic shipping, or is defective in any way, please contact us immediately at our Customer Service Department and include the reason with pictures. Our team will review and follow-up with you directly and with the domestic shipping company. This is not applicable to international orders.
What is the Macanoco.com cancellation policy on online orders?
We will do our best to try to cancel an order if we hear from you immediately. Unfortunately, once an order is submitted, it is processed immediately. Bespoke/custom, special orders, tailored, special occasion outfits, and personalized product(s) cannot be cancelled once submitted. No exceptions will be made.
What happens if I refuse my package(s)?
We cannot cancel an order once it is complete. If the order is refused the client is liable for all round-trip shipping and handling fee’s incurred, and restocking fees of 15% will be applicable. The card used to place the initial order will be charged the additional fees.
Product Warranties for Domestic and International Orders
Some items on our website have a manufacturer’s warranty, which is noted in the product description. Manufacturer’s warranties are provided by the manufacturer of the product and not by Macanoco. The manufacturer is responsible for all warranty coverage, repair, servicing and defects. To obtain a written warranty for any of these items, send a specific written request to our Customer Service Department.
All manufacturer’s warranties are honored for all domestic orders. All manufacturer’s warranties are voided once the product leaves the United States. No warranty claims can be made for product(s) once they leave the United States.
I received a gift from Macanoco and Co. and I would like to exchange it?
If you receive a gift you can exchange it or receive store credit as long as the product(s) meets the returns and/or exchanges policy.
Gift certificates can only be redeemed via purchases made on this website or in our store, and are not redeemable for cash. Any unused balance will be placed in the recipient’s gift certificate account and is non-transferable. If your order exceeds the amount of your gift certificate, you are responsible for the balance. We are not responsible for lost or stolen gift certificates. We make no warranties, express or implied, with respect to gift certificates, including without limitation, any express or implied warranty of merchant ability or fitness for a particular purpose. In the event a gift certificate code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such gift certificate. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Still have questions?
Just give us a call at e-mail us at Customer Service Department. We are happy to assist! Live chat is an option, too – we are online during regular business hours and ready to serve you!